Terms & Conditions

Terms of Use and Disclaimer

*** Class transfer or cancellation/refund requests must be made at least 7 days prior to your class start date. After this date, refunds cannot be given under any circumstance and we can’t allow you to transfer your tuition to a different class.

*** No exception will be made for incorrect level placement, since we offer several ways for students to accurately determine their level before signing up (placement test, free trial class, phone assessment).

*** Under no circumstances can group class credit be used towards private lessons.

*** Under no circumstances can a student’s class credit be transferred to another person.

*** If a student asks to be transferred to a lower-priced class, the price difference will not be refunded.

*** No refund will be given if an in-person class needs to be temporarily moved online due to the ongoing Covid-19 pandemic.

*** Private lessons (Online/In-person) packages are valid for 6 months from the date of purchase. Under no circumstances can a private lessons package be refunded, in part or in full.

*** For private lessons, your tutor must be notified at least 24 hours in advance of any schedule change or class cancellation you wish to make. Otherwise, you will be charged for the lesson.

*** In the event of low enrollment in a group class (i.e. 4 people or less in a 10-people class), we reserve the right to cancel the class, postpone it to a later start date, combine two groups, or shorten the duration of the class as we see fit. In this case, students will have the option to transfer their credit to a different class.

*** We reserve the right to refuse service to anyone who is disruptive, or who causes any kind of safety concern to our tutors.

*** Group make-up classes are not guaranteed and are subject to availability. A group make-up class cannot be scheduled any later than 30 days after the end of the session.

*** A student registered in an in-person class may only schedule a make-up class in an online group. A student registered in an online class may not take a make-up class in an in-person group.

*** Gift cards are valid for one year from the date of purchase.